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Troubleshooting

Having trouble? Here you’ll find quick solutions for common issues and tips to keep your Qeap running smoothly.

Qeap Support
7 articles by 1 author

🗓️🔒 I Can’t Change My Qeap Start Date

Once a Qeap has started, you can’t change the start date. To adjust, wrap up (close) your current Qeap and start a new one. Learn more here. Need help? Reach out to help@qeap.io.

💳❓Payment or Subscription Issues

Make sure your payment method is up to date. Check your bank for declined transactions. If you’re charged but not seeing updates, email us at help@qeap.io. For other billing questions, reach out anyt…

✏️🚫 Can’t Edit or Delete a Task

1️⃣ Tasks already in archived Qeaps can’t be changed. 2️⃣. Restart the app and try again. If that doesn't work, try to log out and log back in. 3️⃣ Email help@qeap.io if you think it’s a bug.

📊❓ Action Score Seems Off

Double-check that you’ve marked tasks correctly. Action Score counts only completed tasks. Learn more: [link to Action Score article]. Still seeing errors? Email us at help@qeap.io.

🔔🚫 Notifications Not Working (Weekly Planning)

Go to your phone’s Settings → Notifications. Make sure notifications are enabled for Qeap. Check “Do Not Disturb” or Focus Mode isn’t on. Still not working? Contact help@qeap.io.

📱💥 App Crashing or Not Loading

Make sure you’re using the latest app version. Force-quit the app and reopen it. Restart your phone. If it keeps crashing, uninstall and reinstall the app. Reach out to help@qeap.io if the issue cont…

🔑 Can’t Log In?

Double-check your email and password.. Tap “Forgot Password?” to reset.. Check your spam/junk for the reset email.. Still stuck? Email us at help@qeap.io.

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